Work History
Project Manager I06/2015-present
Merrill DataSite – Saint Paul, MN
· Point of contact for merger and acquisition projects housed in virtual
data rooms; utilizing technical and tactical expertise in a client driven
environment.
· Consult clients on workflow and project process by phone and email,
developing a positive relationship of identified and anticipated client need.
· Prepare daily and ad-hoc reports for representatives and leadership.
· Document work orders, project security, and billing information for
accuracy.
· Present product demonstrations and client trainings providing general
overviews or industry tailored.
· Monitor progress on project deliverables and assist in preparation of
client materials to meet objectives.
Business Operations Analyst (temporary contract)
03/2014-06/2014
US Bank – Saint
Paul, MN
· Supported internal and external clients from inquiry to resolution on
technical issues.
· Communicated application outages and monitored PC issues, user access,
identity management, and related problems.
· Reviewed incident reports to recommend updates to user interface for
increased efficiency and customer satisfaction.
· Used ticketing system and CRM to record and process actions taken.
Mortgage Coordinator
10/2011-03/2015
Wells Fargo Home Mortgage – Minneapolis, MN
· Served as loan project manager from application through closing or
decline, mastering communication of the process for all associated parties.
· Validated credit, collateral reports, purchase contracts, and title
interest.
· Trained junior processors and remained informed on changing regulations
to ensure compliance.
· Held highest productivity rate among cohorts for 2013 and consistently
exceeded funding goal for 2012 and 2013.
· Ensured superior customer experience by addressing concern,
demonstrating empathy, and resolving problems on the spot.
· Maintained strict confidentiality of bank records and client
information for general public and fellow employees.
Servicing Specialist – REO and Property Preservation
01/2011-09/2011
Wells
Fargo Home Mortgage – Des Moines, IA
· Crafted appeals or issued payment on requests for refund from US HUD in
reference to bank owned foreclosures.
· Analyzed vendor reports and internal servicing records to determine
best course of action to protect company’s assets and reputation for quality.
· Partnered to create database to track trending of demand payments for
reference in vendor performance and contract renewals; also led to revised
notation standards of servicing department.
· Consistently met established quotas by leveraging organization skills
and technical aptitude to submit at least 40 appears a day.
Juris Doctor Candidate
09/2009-12/2010
Drake University Law School – Des Moines, IA
· Obtained
practical abilities in public speaking, legal research, negotiation, and
mediation.
· Studied
basic foundations of criminal law and penal code development; civil
procedure; contract law and the application of the UCC; property law, and the
principles of tort law.
· Trained to
produce legal documents such as briefs, pleadings, and appeals.
Auditor
05/2007-07/2009
Concur – Eden
Prairie, MN
· Examined corporate expense reports and collaborated with clients for
additional information to meet compliance requirements of corporate and
federal guidelines for expense reporting/reimbursement.
· Articulated audit findings, consistent risks, and detailed
recommendations to upper management.
Education
Bachelor of Science: Inter-College Program; Quantitative Social Science
2009 University of
Minnesota - Minneapolis, MN
·
Assistant Membership Chair, Kappa Alpha Theta
·
Vice President of Finance, Panhellenic Council
·
Recruitment Advisor, Panhellenic Council
Associate of Applied Science: Computer Programming and Web Development
Southeast Technical College – Red Wing, MN